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Foundations in Health Quality Improvement

Foundations in Health Quality Improvement

 

Queen's Foundations in Health Quality Improvement is an exciting method for gaining a robust understanding of how to implement health quality skills and principles into your current and future practices. This on-demand program will help you make deep introspective changes to your practice by teaching you the best components of interprofessional and collaborative practices and patient-centred care. Registration is now open!

 

 

This six-module professional development course, appropriate for all health professionals, starts with introductory terminology and concepts, but before you know it, you’ll be able to do fishbone diagrams, Pareto charts, look at the composition of high-performance teams, design systems for safety, and describe approaches to change management.

Register today to take the next steps towards a kinder, more thoughtful healthcare practice, where the patient is centre, and you are a protagonist for the advancement of quality.

Fee: $400 CAD for 1 year access

Register Now

Please note: this course is hosted in Health Sci Ed Connect. You will need to setup a new account in this system, separate from your CPD Program Centre account.

 View a sneak peek of the program modules

Topics & Modules

Module Outline:

  • Section 01: What are Quality, Risk, and Safety?
  • Section 02: History of the Patient Safety Movement
  • Section 03: Improving QRS
  • Section 04: QRS and COVID-19

On successful completion of Module 01, learners will be able to:

  • Describe the historical, current, and future state of QRS.
  • Identify the interrelationship of QRS.
  • Apply a QRS lens to explore systems.

Module Outline:

  • Section 01: Quality Improvement Frameworks and Tools
  • Section 02: Tools to Assess the Problem
  • Section 03: Problem and Aim Statements
     
On successful completion of Module 02, learners will be able to:
  • Apply the appropriate tools to assess quality improvement (QI).
  • Discuss when and how to use a project charter.
  • Identify ways to determine the problem, aim, and most effective interventions for a QI project.

Module Outline:

  • Section 01: Defining QI Measures and Data Collection
  • Section 02: Interpreting Run Charts
  • Section 03: Evaluating Measures of Organizational Safety
     
On successful completion of Module 03, learners will be able to:
  • Identify the various measures used in quality improvement (QI).
  • Explore appropriate measures to assess phenomena addressed within health quality projects.
  • Appropriately plan data collection activities.
  • Identify approaches to monitoring and measuring organizational health quality, risk, and safety

Module outline:

  • Section 01: Communication Principles and Patient Safety Incident Analysis
  • Section 02: Team Communication
  • Section 03: Building Effective Teams

On successful completion of Module 04, learners will be able to:

  • Describe how to respond to and disclose patient safety incidents.
  • Discuss how to build an effective Q I team.
  • Recognize ways to work with collaborative teams.
  • Explain methods to effectively share findings with the healthcare team and clients.
  • Develop a driver diagram.

Module outline:

  • Section 01: Human Factors (H F )
  • Section 02: Denise Melanson’s Story
  • Section 03: Attention, Cognitive Biases, and Heuristics
  • Section 04: Systems Engineering Initiative for Patient Safety (S E I P S ) Model
  • Section 05: H F and the COVID-19 Pandemic

On successful completion of Module 05, learners will be able to:

  • Describe how the human factors (H F ) discipline can be leveraged to advance quality, safety, and risk.
  • Apply a human factors lens to a quality, safety, and risk (Q R S ) problem.

Module outline:

  • Section 01: Building Quality Health Systems
  • Section 02: Policy to Enhance Quality
  • Section 03: Leadership
  • Section 04: Change Management

On successful completion of Module 06, learners will be able to:

  • Identify how to influence policy on quality.
  • Explore the difference between leadership and management.
  • Identify the role of leadership in advancing a quality agenda.
  • Explore appropriate change management approaches.
  • Examine the impact of organizational culture and change behaviour on advancing quality outcomes.

Content Experts

Kim Sears, PhD, RN

The overall goal of the research program is to conduct an active program of research in health services with a focus on improving quality of care, risk reduction, and patient safety. The majority of work focuses on advancing safe medication delivery both in Canada and internationally. Doctoral and postdoctoral work is focused on safe medication delivery in hospital and the community.

Kim Sears, PhD, RN

Professor, Nursing and Health Quality Programs, Queen's University

Rylan Egan, PhD

Rylan has research projects in multiple different areas associated with both quality improvement and educational development. He is currently researching and developing knowledge translation and training resources within the area of Lyme disease diagnosis and treatment.

Rylan Egan, PhD

Associate Professor, Nursing and Health Quality Programs, Queen's University

Laura Pozzobon, RN, MScHQ, CHE

Laura’s primary research interests are in the rigorous analysis of preventable patient harm incidents to identify learnings and system level opportunities for improvement. Through personal and professional experiences, Laura has developed a passion for advocating with patients, families, and health professionals for a safer healthcare system.

While working towards her PhD, Laura continues in her roles as Manager of Quality, Safety & Clinical Adoption at University Health Network. Laura also contributes to research at Cardiff University as an Honorary Visiting Research Fellow.

Laura Pozzobon, RN, MScHQ, CHE

PhD (Health Quality) student at Queen’s University, Queen's University

Register for Foundations in Health Quality Improvement

Please note: This course is hosted in Health Sci Ed Connect. You will need to setup a new account in this system, separate from your CPD Program Centre account.