Service Portfolio | Information Technology | Health Sciences

Queen's Health Sciences IT provides the technology services, systems, and expertise that support education, research, and administration across the Faculty. Our services are organized into five areas — Application, Support, Media, and Infrastructure Services — reflecting our 2026–2027 Service Catalogue.

If you're not sure where a request belongs, start with the Support Desk and we'll route it to the right team.

Support Services

Our front-line and client-facing services: how you reach us, how we get you working, and how we keep you working.

Technology Support Desk

Our single point of contact for technology issues, questions, and requests. Submit a ticket through the Support Desk, email us, or call — we triage, resolve, and escalate as needed.

AV & Technical Support

Hands-on technical support for audio-visual systems, presentation technology, and connected equipment in Health Sciences spaces.

Technology Onboarding & Training

Orientation, onboarding, and training sessions that help new faculty, staff, and learners make effective use of the technology resources available to them, along with targeted training for specific tools and platforms.

Health Sciences IT Communication

Proactive communication about service changes, planned maintenance, outages, and security matters affecting the Health Sciences community.

Application Support

Day-to-day functional and technical support for users of our core academic systems:

Elentra — assistance and consulting for curriculum, scheduling, and assessment workflows
Admissions — support for admissions staff throughout the application cycle

Classroom Support

Technical assistance for teaching spaces, including setup, in-class troubleshooting, and operation of classroom technology.

Desktop Support

Support for the computers, peripherals, and software our community uses every day, including configuration, troubleshooting, and repair coordination.

Project Management

Project planning, coordination, and delivery for technology initiatives — from small departmental projects to multi-year Faculty-wide implementations.

Application Services

We build, integrate, and maintain the administrative and academic systems that Health Sciences depends on, and we support the acquisition and implementation of commercial software.

Integrations with Elentra Cloud

Elentra is the web-based platform that manages curriculum, clinical scheduling, learner assignment, and assessment across our health sciences programs. We develop and maintain the integrations that connect Elentra Cloud to Queen's systems and to our own applications, ensuring data flows accurately between platforms.

Postgraduate Registration Information System (PRIMS)

A resident information management platform that supports postgraduate program administration and facilitates the annual registration process for residents and fellows.

Admissions Systems (MD/OT/PT Programs)

A suite of web-based applications that manage the complexities of our undergraduate medical, occupational therapy, and physical therapy admissions processes, from application intake through file review and offer.

Rehabilitation Therapy Clinical Placement

Application support for the coordination and tracking of clinical placements across the Occupational Therapy and Physical Therapy programs.

Common Credentialing System

An electronic credentialing system supporting the requirements of Kingston Health Sciences Centre, Providence Care, Ongwanada, Brockville General Hospital, Lennox and Addington General Hospital, Perth and Smiths Falls District Hospital, Quinte Health, and Queen's University School of Medicine. The system securely facilitates the sharing of credentialing and reporting data between partner organizations.

Medical Trainee Data (MTD) Collection System

The Ontario Ministry of Health requires medical schools in Ontario to collect and report all clerk and resident hospital-based activity quarterly to the Ontario Physician Reporting Centre (OPRC). Queen's is responsible for reporting this information on behalf of 13 regional hospitals, and we write and maintain the software that makes that process possible.

Nursing Salesforce

Administration and support of the Salesforce platform used by the School of Nursing for recruitment, applicant relationship management, and program administration.

Microsoft Power BI Reporting & Dashboarding

Design, development, and support of reports and dashboards that turn institutional data into usable operational and academic insight for units across the Faculty.

Software Development & Integration

Custom development and systems integration where no commercial product fits the need — including APIs, data exchange between institutional systems, and purpose-built applications.

Commercial Software Acquisition

Assistance selecting, evaluating, licensing, and purchasing commercial software, with attention to privacy, security, accessibility, and Queen's procurement requirements.

Software Implementation & Maintenance

Implementation, configuration, upgrade, and ongoing lifecycle maintenance of commercial and locally developed applications.

Queen's Security Risk Assessment Administration

Coordination and administration of the Queen's Security Risk Assessment (SAP) process for Health Sciences, including working with vendors and university partners to complete assessments before new systems are adopted.

Media Services

Production, streaming, and the audio-visual infrastructure that supports teaching, events, and scholarly communication.

Media Production

Video recording, editing, photography, and other multimedia production supporting teaching, research dissemination, and Faculty communications.

AV Hardware Installation & Maintenance

Specification, installation, maintenance, and lifecycle management of audio-visual hardware in classrooms, meeting rooms, and event spaces.

Web Conferencing Support

Support for web conferencing and hybrid delivery, including platform guidance, room configuration, and event-day assistance.

Classroom & Meeting Room AV Support

Operational support for the audio-visual systems in Health Sciences classrooms and meeting rooms, ensuring they're ready when you are.

Video Streaming Support

Live and on-demand streaming support for classes, events, and meetings, including capture, encoding, and distribution.

Infrastructure Services

The servers, networks, workstations, physical security, and specialized systems underpinning everything else.

Cybersecurity Reporting

Processes for reporting and responding to technology security incidents, and coordination with university security teams to safeguard Health Sciences data and systems.

Workstation Procurement & Management

Standards-based specification, purchasing, deployment, and lifecycle management of desktops, laptops, and workstations — including high-performance configurations for specialized and research use.

Server Provisioning & Management

Provisioning, patching, monitoring, backup, and lifecycle management of virtual and physical servers hosting Health Sciences services.

Network Connectivity Support

Wired and wireless network connectivity, telephony requests, and coordination with university networking for new or changed service in Health Sciences spaces.

Asset Inventory & Management

Tracking and reporting on Health Sciences technology assets across their lifecycle, supporting planning, renewal, and audit requirements.

Crestron Management & Support

Programming, configuration, and support of Crestron control systems in classrooms, meeting rooms, and event spaces.

Door Access Control & Physical Security

Programming and maintenance of building access systems, including door controllers and access cards, along with support for physical security technology in Health Sciences facilities.

SimulationIQ Maintenance & Support

Maintenance and technical support for SimulationIQ, the simulation management platform providing audio-video capture, event management, and skills assessment for healthcare training.

Technical Project Consulting

Advisory support for technology decisions — architecture, requirements, vendor evaluation, and risk — before a project is committed to.

Technology Training & Support

Technology orientation, onboarding, and training

Introduction and familiarization sessions designed to help new users and staff effectively utilize technology resources and tools available within the organization.

Computer workstation provisioning or assistance

Support for setting up, configuring, and maintaining computer workstations to ensure they meet the needs of users and comply with organizational standards.