Service Portfolio | Information Techonology | Health Sciences

Queen's Health Sciences IT is committed to providing exceptional service and support to our community. Our experienced team actively and ambitiously maintain a dynamic project portfolio that includes:

Technology Training & Support

Technology orientation, onboarding, and training

Introduction and familiarization sessions designed to help new users and staff effectively utilize technology resources and tools available within the organization.

Computer workstation provisioning or assistance

Support for setting up, configuring, and maintaining computer workstations to ensure they meet the needs of users and comply with organizational standards.

Physical classroom or event technology support

Technical assistance for classrooms and events, including setup, troubleshooting, and operation of audio-visual and other technology equipment.

Technology security incident reporting

Processes and procedures for reporting and addressing technology security incidents to safeguard organizational data and systems.

Telephone or network connectivity requests

Support for establishing and maintaining reliable telephone and network connectivity, ensuring seamless communication and internet access.

Building door and card programming

Services related to the programming and maintenance of building access systems, including door locks and access cards.

Elentra or onQ assistance and consulting

Support and consulting services for users of Elentra or onQ, enhancing their ability to utilize these platforms effectively for educational and administrative purposes.

SimulationIQ support

Technical support and assistance for SimulationIQ, ensuring the smooth operation of simulation-based training and activities.

Software development & implementation

Development and implementation of custom software solutions to meet the specific needs of the organization and its users.

Software procurement

Assistance with the selection, acquisition, and licensing of software to ensure compliance and meet organizational requirements.

AV hardware installation, maintenance, and support

Installation, maintenance, and technical support for audio-visual hardware to ensure optimal performance and usability.

Video streaming support

Technical support for video streaming services, ensuring high-quality and reliable streaming for events, classes, and meetings.

Media production inquiries and assistance

Support for media production activities, including video recording, editing, and other multimedia services to enhance communication and training initiatives.

Application Portfolio

Elentra

A collaborative development initiative between Queen’s University and numerous other schools around the world that allows teachers, learners and curriculum managers a simple way of accessing, interacting, and managing the curriculum within their educational environment.

Common Physician Credentialing System

An electronic credentialing system that supports the requirements of Kingston Health Sciences Centre, Providence Care, Ongwanada, Brockville General Hospital, Lennox and Addington General Hospital, Perth and Smith Falls General Hospital, Quinte Health Care and Queen’s University, School of Medicine. This system effectively and securely facilitates the sharing of data for credential and reporting purposes between these partner organizations.

Continuing Professional Development Program Centre

An office and program management suite with significant administrative components, and learner self-serve features. This highly flexible web-based application facilitates all aspects of Continuing Medical Education program development, implementation, delivery, and tracking.

Health Sciences Admissions

A complex web-based application that aims to handle all of the complexities of our Undergraduate Medical and Rehabilitation Therapy admissions processes.

Medical Trainee Days (MTD) Data Collection System

The Ontario Ministry of Health and Long Term Care requires medical schools in the province of Ontario to collect and report all Clerk and Resident hospital-based activity on a quarterly basis to the Ontario Physician Reporting Centre (OPRC). Queen’s University is responsible for reporting this information for 13 hospitals in our region and we write and maintain the software that facilitates this process.

Technology Training & Support

Technology orientation, onboarding, and training

Introduction and familiarization sessions designed to help new users and staff effectively utilize technology resources and tools available within the organization.

Computer workstation provisioning or assistance

Support for setting up, configuring, and maintaining computer workstations to ensure they meet the needs of users and comply with organizational standards.