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Connecting to Wi-Fi

  • Step 1

    Click the ‘Wi-Fi’ option and select ‘Join Other Network…’

  • Step 2

    Enter the below details, then select ‘Join’:

    • Network Name:
      KHSC
    • Security:
      WPA/WPA2 Enterprise
    • Username:
      Your HDH or KGH credentials: “hoteldieuUSERNAME” or “kghUSERNAME”
    • Password:
      Your HDH or KGH credentials
      NoteIf you get an error message from the captive portal stating your browser isn’t supported, close the captive portal, start Safari and enter a website to access.

  • Step 3

    Click ‘Continue’ to verify the certificate and enter your Mac credentials to update the settings.

  • Step 4

    Once connected, open Safari and enter a website in the address bar (e.g.www.kgh.on.ca), you will be redirected to the “KHSC BYOD Portal”

  • Step 5

    Read the Acceptable Use Policy, then click ‘Start’

  • Step 6

    Enter a ‘Device name’ and optionally a ‘Description’, then click ‘Continue’

  • Step 7

    Open the downloaded file “SPW.tar” to extract the file “cisco_network_setup_assistant.dmg”

  • Step 8

    Open the “cisco_network_setup_assistant.dmg” file, and launch the “Cisco Network Setup Assistant”; click ‘Open’ when prompted

  • Step 9

    Click ‘Start’ to begin downloading the profile

  • Step 10

    Click ‘Continue’ to verify the certificate and enter your Mac credentials

  • Step 11

    Click ‘Exit’ and your device is ready to use the internet

  • Step 1

    Open Network and Sharing Center: Navigate to the ‘Control Panel’, click ‘Network and Internet’, click ‘Network and Sharing Center’, then click ‘Manage wireless networks’ on the left-hand pane

  • Step 2

    Click ‘Add’ on the top left-hand pane, then click ‘Manually create a network profile’


  • Step 3

    Enter the below details, click ‘Next’, then click ‘Change connection settings’:

    • Network name:
      KHSC
    • Security type:
      WPA2-Enterprise

    Checkmark ‘Connect even if network is not broadcasting’


  • Step 4

    In the pop-up, click the ‘Security’ tab, click the ‘Settings’ button

  • Step 5

    In the new pop-up, un-checkmark ‘Validate server certificate’, then click ‘Configure’ and uncheckmark ‘Automatically use my Windows logon name and password (and domain if any)’; click ‘OK’ then click ‘OK’ again to close the pop-ups shown below

    Note: This will allow you to be prompted for your HDH/KGH credentials



  • Step 6

    Click ‘Advanced settings’; in the pop-up, checkmark ‘Specify authentication mode’ and select ‘User authentication’ in the dropdown


  • Step 7

    Click ‘OK’ or ‘Close’ until all pop-ups are closed

  • Step 8

    Connect to the “KHSC” Wi-Fi option through your internet settings and enter your HDH or KGH credentials as “hoteldieuUSERNAME” or “kghUSERNAME”

  • Step 9

    Once connected, open Internet Explorer and enter a website in the address bar (e.g. www.kgh.on.ca), you will be redirected to the “KHSC BYOD Portal”

  • Step 10

    Read the Acceptable Use Policy, then click ‘Start’

  • Step 12

    Open the downloaded file “NetworkSetupAssistant.exe” and click ‘Run’

  • Step 13

    Click ‘Start’, follow the instructions and click ‘Yes’ to accept/install each certificate; you will be prompted to enter your HDH/KGH credentials for additional information

  • Step 14

    On the last setup screen, click ‘Exit’ and your device is ready to use the internet

Step 1

Download and install the “Cisco Network Setup Assistant” app from the App Store or Google Play Store using your data plan or by connecting to the “KHSC-Guest” public Wi-Fi network

Step 2

Tap the ‘Settings’ app, then ‘Connections’, then the ‘Wi-Fi’ option

Step 3

Tap ‘Add Network…’, enter the below details and tap ‘Connect’:

  • Network Name:
    KHSC
  • Security:
    802.1x EAP
  • Username:
    Your HDH or KGH credentials: “hoteldieuUSERNAME” or “kghUSERNAME”
  • Password:
    Your HDH or KGH credentials
  • EAP method:
    PEAP
  • Phase 2 authentication:
    MSCHAPV2

Step 4

Once connected, follow the prompts to sign onto the Wi-Fi or open a web browser and enter a website in the address bar (e.g. www.kgh.on.ca), you will be redirected to the “KHSC BYOD Portal”

Step 5

Tap ‘MORE’ in the top right-hand corner, then in the pop-up tap “Keep connection”

Step 6

Read the Acceptable Use Policy, then tap ‘Start’

Step 7

Enter a ‘Device name’ and optionally a ‘Description’, then tap ‘Continue’

Step 8

Since the “Cisco Network Assistant” app has already been downloaded, press the Home button and open the app, then tap the ‘Start’ button

Step 9

Tap ‘Proceed’ to download the profile

Step 10

Select the ‘Wi-Fi’ option from the ‘Used for’ dropdown, then tap ‘OK’

Step 11

Enter your device passcode

Step 12

Once again, select the ‘Wi-Fi’ option from the ‘Used for’ dropdown, then tap ‘OK’

Step 13

Follow the on-screen instructions to “Forget network” and then tap the ‘Back’ button

Step 14

Within 60 seconds, the device will be connected to the “KHSC” Wi-Fi network

Step 15

Tap ‘Exit’ to close the “Cisco Network Setup Assistant” app and your device is ready to use the internet